Emergency
calls are directly handled by CAS employees, not an answering service,
24 hours a day, every day, including all holidays.
An
after hours emergency necessitating a call from an owner to the
management company would typically involve a water pipe leak, sewage
back up, or fire and may be reported by calling toll free 1-877-420-9320.
A roof leak, for example, while urgent, is not an emergency call
and cannot be repaired until after the end of the rain. Some
situations, which are NOT considered emergencies, are:
- Noisy
neighbors
- ARC
request
- Questions
about account balances
- Illegally
parked cars
- Rules
violations
While
not emergencies, these type of situations are important but are
better handled by the association manager during normal office hours
rather than the after hours on-call technician. Emergency
Number: 1-877-420-9320
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